Swiping the card is the only optionĭoes the card reader accept contactless payments?
How the card reader connects to talech Register. Table of contents for the card reader matrix: Card Reader:
If there is a pending update please perform the update and try using the reader after it is done.This chart shows the features that are available with each US-Elavon compatible card reader Card Reader:
Update it if necessary.Ģ. Click on General and then Software Update. It will tell you if you have the current version or need to update it. You can check what iOS you're running on your iPhone / iPad by going to "Settings" - "General" - "Software Update". Please make sure you are running the current iOS on your iPhone / iPad.
After your iPhone / iPad reboots, reinstall the Vagaro Pro app in the App Store and try it again. This will not delete any of your device's data.Ĥ. After the app is uninstalled, hold the Home and Power button together until you see the Apple icon appear. Hold the Vagaro Pro icon for a couple of seconds until the apps start to wiggle.ģ. If the credit card reader still doesn't work after setting up microphone access and closing all apps, the next step is to delete the Vagaro Pro app.ġ. Once they are all closed you will be left with just the home page. Swipe up on each running app to fully close it. If you've updated your API Login and Transaction key and it is set up on Vagaro, you may also want to consider to force close apps on your iPad / iPhoneĢ. Then make sure the EQ and Volume Limit options are turned off. To disable the EQ and Volume Limit option, go to your Settings on your phone. Tap Accessibility. Then make sure the Mono Audio option is turned off. To disable the Mono Audio, go to your Settings on your phone. This prohibits the device from being inserted completely. Make sure you do not have any cover on your iPhone or iPad. Plug in the reader and try to swipe again. To enable microphone access for the Vagaro Pro App, click on the switch next to it so it turns green. Go to the Settings icon on your device.ģ. To make sure this setting is enabled, please follow the instructions below.ġ. When using the Vagaro Pro credit card reader on your iPhone or iPad device for the first time, Vagaro Pro will need to access the microphone setting to recognize the signal from the reader. Note that your transaction will be subject to higher, key-entered rates. If a problem with either the credit card or your card reader prevents you from swiping, you can enter the credit card information manually. If it states "Awaiting Approval" this means that the merchant account still needs to be approved and we need to wait for it to go through. Make sure that this page is Enabled and your name is under the Merchant Account section. Make Sure Credit Card Processing is Set Up Properly on Vagaroģ. After you have cleaned it, swipe the card again. Then slightly damp it with a small amount of rubbing alcohol(preferred) or Windex. A quick way to clean it is to get a paper towel and fold it enough so it fits in the slit. The tinting on some wallets may also rub off on the client's card which in turn can rub off on the magnet.
With time, the magnet in the reader may get dirty. However, you will need to use the Lightning to Headphone adapter that Apple has included in the box for the phone.
Remember, the mobile credit card reader does work with an iPhone 7.
If the reader is still not functioning, we'll place an order to get you a new one. *If you've completed these steps and the swiper is still not working, please call 92 so we can go through additional troubleshooting steps.